Questions from the shop. Straight answers.
Start here: after you close, Saturday at the counter, and staying in charge. Written answers for every question. Training videos are not up yet. The rest of the product is one click down — not dumped on this page.
What is happening at the shop
Closed for the night. Slammed on Saturday. Or you want help that does not take over.
After you close
People still want to book. Nobody is at the desk.
The shop question
Can people book after we close?
RecSystems gives rental businesses a complete 24/7 booking path: renters can see live availability, review the full price, reserve inventory, pay a deposit, and receive confirmation without waiting for office hours.
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Saturday at the counter
The line is out the door. Check-in has to keep moving.
The shop question
How do we get through a slammed Saturday?
RecSystems helps rental operators speed up peak-day check-ins by moving repeatable work before arrival, giving prepared guests a QR or manual fast lane, and keeping exceptions in a separate human-help path.
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You stay in charge
Rex can help. He does not refund, override, or send a guest out on his own.
The shop question
Can Rex help without changing a booking on his own?
RecSystems uses human-controlled AI to give rental staff approved answers and review-ready suggestions while reserving refunds, damage, safety, and unusual exceptions for an authorized person.
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Price and the 10%
Who pays the fee. Whether a swap keeps the price you quoted.
Can my team replace a boat while keeping the rental time and price we promised?
The operator explicitly chooses Keep original price, reviews the staged change, applies it and checks the saved booking.
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Who pays the 10%?
The usual RecSystems fee is 10% of the rental subtotal.
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How do I explain exactly which departure and guest quantity a whale-watching booking covers?
We can show the actual settings, the decision, and the saved result.
No video yet
Getting a page online
Sign up, bring the books you have, make a test booking.
How do we switch without losing the books we already have?
RecSystems has dashboard import tools, including a FareHarbor import flow.
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What does it take to put a booking page online?
Create an account.
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How do I know my first test booking actually saved?
We have not filmed this yet, so we will not guess the clicks.
No video yet
Your rentals
Name them. Set how many. Make sure a guest picks the right one.
How do I add six cabanas that each fit two guests?
Create a cabana fleet, name the unit, set quantity to six and capacity to two guests, then upload its matching photo.
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How do I add three matching e-bikes without confusing quantity with range?
Create the e-bike fleet, name the unit, enter the number available and the supplied specifications, then save and reopen it.
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Where do I change a booking once the guest is in?
We have not filmed this yet, so we will not guess the clicks.
No video yet
How do I turn this boat into a rental unit guests can recognize?
A recognizable unit photo and verified configuration help explain exactly which rental is being discussed.
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A guest is standing there
Swap, return, or change the booking without losing the thread.
Can dock staff swap a rental with a guest standing there?
We have not filmed this yet, so we will not guess the clicks.
No video yet
How do I record a return issue without losing the rental context?
We have not captured a return-and-damage path yet.
No video yet
What if the replacement boat is already booked?
We have not filmed this yet, so we will not guess the clicks.
No video yet
Does picking a new boat save the change right away?
We have not filmed this yet, so we will not guess the clicks.
No video yet
How you set the shop
Turnaround between rentals. Deposits. Different hours at different docks.
How do I leave time to clean and inspect between rentals?
On the schedule, set Cleanup Minutes.
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Do we take a deposit now or the full amount up front?
Collect a deposit at booking and the balance on rental day — or take the full amount up front.
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Can two docks keep different hours?
Yes.
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How the product works
Guest checkout. Photos and waivers. Hours. Money. Rex during the day. Pick a topic — do not read every question at once.
The guest booking page
They book on a phone. They should not hit an account wall.
13 questions
Photos, waivers, the card
Proof and signatures should be done before the line forms.
13 questions
Hours, seasons, blocked days
The calendar should match the hours you actually run.
12 questions
Taking money and giving it back
Connect Stripe. Refund the right amount. Keep a gift card honest.
29 questions
Rex during the day
Ask. Review. You still send the email and approve the price.
10 questions
Who can do what
Invite the Saturday crew. Take the login back when the season ends.
5 questions
Numbers for the accountant
Revenue, utilization, and a file you can export.
5 questions
Your page and your domain
Logo, policies, your URL, the emails guests already get.
11 questions
The first week inside
Business profile. A fleet. A walk-in. Photos on the listing.
11 questions
The booking already exists
Change the dates. Find the guest. Know what Reserved actually means.
8 questions
When something breaks
A declined card. A locked login. A unit that cannot go out.
8 questions
Live jobs first
The three product paths, then the rest of the front door.
See it in the product
After-hours booking, Saturday check-in, and Rex are live. Start a page when you want this for your shop.